Smartsalary was appointed to the Government of South Australia salary packaging panel in 2008. During our four years of service, we were the fastest growing panel provider, and established a local presence across the state.
We were recently advised that the Government has elected to revert back to a sole provider.
As a follow-up to this announcement we sent a letter to our 3000+ customers – as part of the communication, we asked them to rate us on a scale of one to five. We were absolutely overwhelmed with the response we received, with 85% rating us a perfect five.
Attached are all of the comments our customers made.
Please note that we do not adopt the following comments as our own. We have edited some comments to remove the identity of other providers mentioned by respondents in the survey. The comments are otherwise reproduced in their entirety.
Although to date we do not understand the reasoning behind the Government’s decision to move to a single provider, we are certain that it does not reflect the standard of service Smartsalary has provided over the last four years, as evidenced not only by these comments, but also by the growth in salary packaging uptake during that time.
The business continues to grow, with an absolute focus on being the easiest salary packaging provider to deal with.
We thank our Government of South Australia customers for their support – whatever the reasons for a change in the panel arrangement, at least we are heartened to learn that these have nothing to do with our service over these past four years.
For those wishing to voice their concerns over this decision, we have provided the following options:
2) Write to The Premier or your local member of parliament urging them to take an interest in this matter. Please find a list of SA Government members here. Questions have already been raised in parliament by the Hon Robert Brokenshire MLC and the Hon Rob Lucas MLC into the tender process and their concerns over the outcome for Public Servants.
Below is a sample of comments made on our online petition. Click on the image to see the rest.