Shoes and the City

Ever buy shoes online?

Watch this video and you just might!

Have a listen to the CEO of Zappos, an online shoe retailer, talking about their remarkable culture and customer service ethic.

I wonder whether you think Smartsalary should take a page or two out of their book? Zappos is the envy of many and they’ve certainly tickled my fancy, so I’d love to hear your thoughts.

The late management guru Peter Drucker famously said, “Culture eats Strategy for Breakfast.” I wonder whether the short video on Zappos’ remarkable culture has got you thinking about buying your next pair of shoes online?

3 Responses to “Shoes and the City”


  1. 1 Bronwyn Du Mesny Adams September 2, 2010 at 10:54 pm

    Re Zappos: Absolutely loved it, Devon -my philosophy wholeheartedly -nothing irritates me more in this life when you ring someone in obvious need and they say flat out “they can’t help you” , “they don’t do that”,”they don’t know” and just basically they don’t care either!

    I always try to give a positive, productive answer or help, or find out and get back to them or refer them on at the very least to somewhere or someone who can them -I’m all for “CAN DO” in this lifetime -there is way too much “Can’t” in the world -and its because people just don’t care ENOUGH.I say bring it on Devon -I’m right behind you.
    Cheers Bronwyn

  2. 2 Joyce September 3, 2010 at 1:29 am

    Now that is definitely customer service at it’s best, and yes, Smartsalary should be taking notice and aiming to be the best in the business. That also means getting it right for the customer in the first place and maintaining the service.

  3. 3 ceosmartsalary September 3, 2010 at 6:14 pm

    Great to see such enthusiasm!

    Just about everyone at Smartsalary has also seen this video and we find it quite inspirational. Being known principally for one thing . . . customer service . . . is something we can all aspire to.

    We do humbly hope to meet our customers’ ever rising expectations . . . much appreciate your support.


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Deven Billimoria
Chief Executive Officer
Smartgroup

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