2013 Customer Service Awards

Last night our team attended The Australian Service Excellence Awards in Melbourne. It was fantastic to attend alongside members of the Smartsalary team.

We have participated in the Customer Service Institute of Australia (CSIA) accreditation process since 2008, in an effort to continue to improve our service to our valued customers.  As you can see below, our scores have improved every year.  This year, we achieved a score of 8.04, our highest yet!  In fact, we are delighted to have received a ‘10’ for after sales service, which we understand is the only perfect score ever awarded by the CSIA.

2013 CSIA scores

In addition, Lynne Mackenzie was highly commended NSW/ACT Customer Service Manager of the Year and Sonali Saxena was highly commended NSW/ACT Contact Centre Manager of the Year. A big congratulations to them, and to Jason Harper, who led the CSIA accreditation process.

 CSIA 2013


Deven Billimoria
Chief Executive Officer
Smartgroup

Share this blog

Bookmark and Share
October 2013
M T W T F S S
« Sep   Nov »
 123456
78910111213
14151617181920
21222324252627
28293031  

Enter your email address to subscribe to this blog and receive notifications of new posts by email.


%d bloggers like this: