Looking back on 2014

It’s getting to that time, when we begin to reflect on the year that was, and look forward to what the New Year will bring.

For all of us at Smartgroup, it’s been a year filled with achievements.  Fresh on the heels of implementing Northern Sydney Local Health District in December 2013, we kicked off the year winning Northern NSW Local Health District in January.  Then in April we implemented St Vincent’s group of hospitals in Sydney, and we are currently implementing the 3rd and final tranche of the group nationally, with St Vincent’s Public in Melbourne.

During the year, we also renewed some of our major contracts, including WA Health, Melbourne Health, The Royal Women’s Hospital in Melbourne, as well as energy giant Santos.

As regards awards, the month of May saw Smartsalary accredited as an Aon Hewitt Best Employer for the 2nd consecutive year.  And our super engaged staff followed this up, achieving a company-wide NPS score of 50% in July!  In October this focus on customer service was acknowledged by the Customer Service Institute of Australia, which awarded Smartsalary the NSW Service Excellence Award for the 4th year running.  October saw a further accolade, with Smartsalary making BRW’s list of 50 most innovative companies in Australia, again for the 2nd consecutive year!

 

Smartgroup ASX

 

Perhaps the greatest milestone achievement this year was a successful listing of Smartgroup on the Australian Securities Exchange.  Certainly, this would not have been possible without the dedication and hard work of staff across the country, and across all of our companies, including Smartfleet, SeQoya, PBI Solutions, and TAINS.  What a privilege to work alongside such passionate, talented and customer-centric people.

Of course, we know that the prime beneficiaries of these efforts are you, our valued and incredibly loyal customers.  It has been a privilege to be of service.  We wish you and your families a happy and festive holiday season, and look forward to another big year in 2015!

Deven Billimoria
CEO Smartgroup

 


Deven Billimoria
Chief Executive Officer
Smartgroup

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