The ultimate winners are our customers

If you’re a regular reader of my blog, you’ll know that everything we do here at Smartgroup is about our customers and giving them the easiest salary packaging and novated car leasing experience possible. Last week at the Australian Service Industry Awards in Melbourne, that focus and work was recognised when we picked up four awards:

  • 2015 NSW Winner — Medium Business
  • 2015 NSW Winner — Customer Charter
  • 2015 National – Highly Commended — Medium Business
  • 2015 National – Highly Commended — Customer Charter

As you can imagine, we’re delighted!

Smartsalary has been accredited by the Customer Service Institute of Australia (CSIA) since 2008 and we’ve worked to ensure we improve our score every year. After a rigorous judging process, we were awarded a score of 8.44. We were advised by the CSIA that not only is Smartsalary one of only four companies ever to achieve an aggregate score of over 8.0, but we were also advised that we received more 9+ scores for individual attributes than any company in the history of the CSIA!

CSIA award timeline 2015

Since CSIA accreditation in 2008, Smartgroup has improved its score year on year.

We’re also thrilled to receive highly commended recognition Nationally, nipping at the heels of the very best in Australia.

Smartgroup was represented at the Australia Service Industry Awards by members of our management, sales, customer service and continuous improvement teams.

Representing Smartgroup at the Australia Service Industry Awards were members of our management, sales, customer service and continuous improvement teams.

Awards such as this are fantastic to receive, but only hint at the hard work that goes on across the Smartgroup network every day. The entire team is on a mission of continuous improvement – they certainly live and breathe our service mantra.

And finally, thank you to our incredibly loyal customers for providing us the motivation to work relentlessly to improve our service to you!


Deven Billimoria
Chief Executive Officer
Smartgroup

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