Since 2009, Smartgroup has participated in Aon Hewitt’s Best Employer program, which measures the engagement of our workforce and identifies areas of strength in our people practices and where improvement is needed.
I’m pleased to report that, for the fifth year running, Smartgroup ranks among the most highly engaged organisations in Australia and New Zealand.
As you can see from the table above, Aon Hewitt’s research shows that organisations with engagement scores above 65% are considered to be highly engaged. In people terms, this means two out of three employees feel energised and engaged with their work, and this correlates directly to the satisfaction and loyalty of our customers. So you can understand why this is such an important metric for us.
The analysis of our 2016 survey showed our employees feel:
- Smartgroup has a high-performance culture, higher than ever before
- Frontline and functional managers are now more highly engaged than ever before
- New starters are now more engaged than ever before
- Team members have a high level of confidence in their direct line manager.
The standout result was in the area of frontline managerial support. Developing our frontline managers has been a key focus, and the result speaks to the positive impact they’re having on the business.
Just as the analysis identified where we’re performing well, we also learned where we need to focus in the coming year to retain our status as a highly engaged employer. We’ve made significant operational changes in the last two years so, as disappointing as it is, the dip in our score is not entirely unexpected.
The work to curb this downward trend is underway, and the Executive Management Team and I recognise we must redouble our efforts and better engage with the rest of the business if we’re to maintain and, indeed, improve our engagement scores going forward.
Finally, I’d like to extend my sincere thanks to everyone at Smartgroup for your energy, effort, and commitment to being the best that we can be.